Copyright 2015 | Thompson N' Thompson HVAC, Inc.| Heating & Cooling | HVAC | AC Repair | Charlottesville VA

 

I moved here about 10 years ago. My house has 2 heat pumps and both were not working that great. I called the big HVAC guys in town - the ones who advertise everywhere - robertson, michael and son, etc. They would come out and give me a gas and go and then try to sell me a new unit. I finally found Kevin and he actually fixed one of my units so it has been working fine for 7 years. My other heat pump died last year. I researched a lot and found that the installation means everything on a heat pump. I didn't want anyone installing a new heat pump besides Kevin because he genuinely wants to educate you and help you. This winter has been so nice. The new heat pump is fantastic and the house is not freezing anymore! My electric bill went down as well because the old heat pump was limping around running all the time. This is the first fall in 10 years that my heat pumps have been working properly. I have recommended TNT to a couple of people who have all thanked me afterwards and have had good experiences.

 

 

John K.    Keswick VA       Feb 2019

 

My heat stopped working friday afternoon ...i called them at 4pm..they were here by 5p and had it fixed by 7p and charged me a great price!! I will be a return customer.thx!! 😊

 

Carla B.   Ruckersville  VA        2/1/2019

 

 

I called them the afternoon before a major holiday, and they showed up! He had to use a flashlight to finish the repair, but our holiday was saved. Way to go, TNT!

 

P. G.    Barboursville, VA       July 2018

Dear Mr. Jeff L. Thompson, Jr,

 

I recently used your services after a terrible experience with JP Maintenance. The company I used did not hook up my A.C. unit correctly. I have a newborn baby and spent $471 with them so I was very upset. This is when I called you guys. Kevin was the gentleman that was sent to my house. I just wanted to let you know that he is very efficient, well mannered (he even took his shoes off before entering my house), and extremely knowledgeable, he needs to be recognized for his hard work. He knew exactly what the issue was with my A.C., unfortunately the piece that was needed had to be fabricated. As soon as Kevin had the piece fabricated he came back two days later and installed it and my A.C. has worked perfectly since.

 

 Very Satisfied Customers,

 

 Cynthia B & Adam M         June 2018         Elkton

 

 

Dear TNT, 

      I wanted to tell you how much I appreciated your fast service on 6/20/18 when my heat pump stopped working.  It was after hours and you were there in an hour , checked the system, found the problem and fixed it.  I plan on using your company from now on.  Thank you. 

Sue L    June 2018  Ruckersville

Very good service. I am very happy with TnT's work. They were the only company telling us that we could still use warranty for our compressor (based on occupancy permit of the house). They are going to do a minor 2nd part of the installation in Spring (putting more refrigerant) but so far I can say that the service is excellent.

 

Mohammad M.        January 2018       Charlottesville

I could not be more pleased with the exceptional level of service I received from TNT HVAC! The technician quickly diagnosed the problem thoroughly explained the situation. TNT provided fast, reliable work and I paid much less than I was expecting. Now, I have no reason to call anyone else. Coworker gave me their name and recommendation and I couldn't ask for anything better they are the best I will call them when I get ready to replace my old one.

 

Barbara V.   Lake Monticello    September 18, 2017

 

THANK YOU TNT HVAC for the professionalism you exhibited while installing a heating and cooling system in my 1940's originally built as a retreat turned to year round living home. First, you were willing to do the job and work! Second, you cleaned up after yourselves as you worked. I will definitely recommend you to anyone I know who is looking for HVAC installation or maintenance. Thank you Kevin and Kevin

Elaine C.   Crozet, VA   Dec 2015

 

Just a note to say what a great job you guys did on our heat pump. You all were very prompt and well mannered and honest which was the reason we chose your services once again. Keep up the good work and we will help by letting others know about your great services. Thank you so much.

Mr. & Mrs. P   Louisa, VA      Sept 2015

 

Called at 330pm on a Friday afternoon when I discovered water all around my HVAC unit in the garage. I was assured that I would hear from a tech between 5pm and 7pm. To my surprise I did, and Kevin arrived shortly after 530pm. He fixed the issue and then went a bit further to make sure that both units were set on the proper settings. They were not. For a minimal charge, I have the AC up and running again. I am very pleased with the service and professionalism of Thompson N' Thompson. I highly recommend!!!

Cheri K    Barboursville, VA    July 2015

 

Customer Service, Quality, Thoroughness

“Your willingness to perform a free second opinion was critical to my decision making. I felt like I was given an honest assessment of what was wrong and a good solution for my home.”

Natalie C,   Troy VA     June 2015

 

I could not be more pleased with the exceptional level of service I received from TNT HVAC! I called TNT when my air conditioner quit and they were able to see me the very next day. The technician quickly diagnosed the problem and thoroughly explained the situation. TNT provided fast, reliable work and I paid much less than I was expecting. I am new to the area so I didn’t know who to call for my air conditioning problem. Now, I have no reason to call anyone else.

Christopher P.      Ruckersville, VA   June 2015

 

Our entire HVAC system failed in the middle of a cold spell in January. After contacting a few different HVAC companies in the area, I came across the TNT website and scheduled an estimation. The employee was very knowledgeable and took the time to show me the exact problems with our unit. He provided a temporary fix (at no charge) that allowed us to heat our house until they were able to install our new system. We received a great price on the system and it was installed the same day the equipment was available (3 days after our estimation). I highly recommend TNT and I am comforted to know we have reliable HVAC service provider.

Joey G.  Ruckersville, VA      Feb  2015

 

HIGHLY recommend! They were knowledgeable, thorough, very reasonably priced and quick to respond. Hope I won't need anything for a while, but I will surely call them for anything HVAC. There the kind of company you are almost afraid to give a good review knowing they are going to get others, and soon may be too big and busy to be as great as they are right now if they grow too big : ) Thank you Thompson and Thompson for renewing my faith in small town American business...

Dusty L.    Charlottesville, VA     Dec 2014

  • We used TNT in the past month to replace a unit in a rental unit and service a unit at our home. We were very happy with the service provided by your company. The service was prompt and TNT left the premises neat and clean. TNT went out of the way in answering technical questions courteously in an understandable manner. We will definitely use your company for future heating and cooling services.

  • Silvia S       Charlottesville Virginia       July 2014

  •  

  • Dear Kevin Thank you for your great service, HONESTY, professionalism and immediate response to our request. I live in California and have a rental home in Earlysville,Va. Being a woman, I have no idea about the HVAC system and since I am 3000 miles away, I rely on the technician's advice to act accordingly. My service technician advised me to have the whole A/C unit replaced because it's old and did not work anymore. Or I must replace the compressor and it would cost almost the same as the unit. I looked you up in the Home advisor and was looking for a quote to replace the unit to ensure that the price I received from the technician were competitive. You immediately called back at night and follow up the next morning to schedule a visit. Then I got a call from you with great news that the unit works just fine. A missing part was replaced from the other tech, who did not put it back and the total cost was only $155. I could not believe it. You are my angel. Your honesty and professionalism, great service will get you far. You even followed up with all the options for me to consider in the future if I ever needed one. This is best in class service. You have raised the bar. Thanks so much.

  • Anh L.- Owner of rental property - Earlysville Virginia     July 2014

Thank you for another great service call! I appreciate your efficiency, customer service and the respect you have for your customers (especially taking off your shoes and wrapping the hose back up so nicely when you finished with it!). I also appreciate that you are willing to take the time to give us an estimate on replacing our 15 year old unit now, even though we can't do it until next spring. Doing that gives us a chance to prepare for the cost involved. We look forward to continuing to do business with you!

Christiana W.   Barboursville, VA    June, 2014

 

Thank you for your professional service! My heat pump is running just fine. If need be I will certainly call you! Thanks again.

Pennie D. -Charlottesville, VA   March 2014

 

 

Dear Mr. Thompson:

 

This is a belated note to thank you for the excellent service you provided, in evaluating our heat pump, and subsequently replacing the heat pump and air handler. Unlike the parade of HVAC contractors who misdiagnosed the problem, could not repair the AC correctly or could not even call when promised, you showed up on time - every time.

 

As a class "A" contractor, I appreciate the professionalism and expertise you displayed even more than most, as I have familiarity with the different building trades and experience working with a wide spectrum of trades, from electrical to plumbing to roofing, etc.

 

Your analysis and repairs were 100% correct - and a good reflection of your many years in the HAVC field. Your workmanship is still performing beautifully, without any concerns whatsoever - over ten months later!

 

I am glad that we found an HVAC contractor as capable and easy to work with as yourself.

 

We will certainly call you in the future and would be delighted to be a reference.

 

Thank you,

 

Bruce M. -   Elkton, VA       March 2014

I would highly recommend TNT to anyone. They were awesome. When the ductwork was completed it all worked as they said it would. The final bill matched the original quote. And the cleanup was phenomenal. These guys really know they're HVAC.
Claude Y. - Barboursville, VA July 2013

 

Super service - highly recommended! Our heat pump stopped blowing cool air late on Friday night. A little after 8AM the next morning, I called Thompson N' Thompson. They are open from 8 to 12 on Saturdays! They came to the house within an hour and soon identified the defective part. He even had a replacement part with him! We were very pleased with the servive and highly recommend them.Thank you!

Frank G. - Madison VA   June 2013

 

We were very pleased with the work that was done for us. Especially did we appreciate the promptness that our call was returned and the quickness that there was a response to our problem. It was all taken care of within several hours. We thank you and will be glad to recommend your company.

Kay A. -Charlottesville, VA   June 2013

 

I was very pleased with my HVAC vi​sit from Thompson N' Thompson to​day. We called today and they came out the same day. They did a good job and were thorough and quick. Thanks again.

Teresa B.-Barboursville, VA        April 2013

 

Called TNT to fix my chronically freezing air handler. Mr Thompson was able to come out the same day and was even able to come after hours so I didn't have to leave work early. Problem was fixed promptly and at a very reasonable rate ($80 for service call plus cost of refrigerant.)We'll defintely be calling them again.​

Gregory D. -Stanardsville, VA   August 2012

 

A neighbor and close friend recommended Thompson N' Thompson to me, he was extremely happy with their service.  When Kevin came out to our home, he was timely, pleasant and incredibly competent! I learned more about my hearing system in the 90 minutes he was at our home, than I had the six years we've lived there. I plan to have TNT out to my home twice a year to check my heat and AC in the future.

Bill P. - Nellysford, VA   November 2011

I would highly recommend Thompson N' Thompson for HVAC work. Their price was hundreds less than the larger company in town I had used in the past. It really paid off getting the 2nd estimate from them. Kevin was extremely professional, knowledgeable and friendly. He scheduled the appointment for a convenient time for me and was right on target with the amount of time he thought the job would take. I will definitely call them again when the need arises!

Marianne K. - Earlysville, VA   December 2011

 


 

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